Delivery Schedule: All items listed are in stock, unless stated otherwise.  Most items are posted the following working day after purchase, but please allow up to 2 working days for processing over Christmas.  We have postal collections Monday - Friday, and not on Saturday.  We always send a dispatch notification so that you're aware of when the parcel has been posted.  We send most of the items to UK addresses by First Class Recorded, they should arrive the following day, but please allow 3-7 days for delivery within the UK and  5-7 days for delivery to Europe.  Please allow up to 14 days for deliveries to USA and other international, non-European, countries.  If we cannot process the order within 2 days we will contact you.

Secure Online Ordering: Our shopping cart is secured by SSL to provide safe online shopping.

Privacy Policy: We conform to the Data Protection Act, 1998.  Nocturnis Gothic Jewellery does not disclose buyers information to any third party.  We do not send random marketing emails to personal email addresses (spam).  We only contact the buyer, by email, regarding their order (eg. a dispatch notification) and we only send newsletters to customers who have requested a newsletter for notifications of our specials and discounts.  We only require the customers phone number if sending the item/s via courier, as the courier requires a number of the recipient of the parcel. 

We use "cookies" so that if you log out your items will be found in your basket the next time you log in.

Payment: We accept debit card and credit card payment which are processed securely by Protx.  You may also pay using PayPal, which allows safe online payments by credit or debit card.  We also accept payment by GB pounds sterling (£) cheques and postal orders made out to "The Gothic Shop" and sent to The Gothic Shop, Ace, 7 Broadfields Retail Park, Bicester Road, Aylesbury, Bucks, HP19 8BU.  We do not accept cheques or postal orders in non-sterling currency.  If paying by Postal Order please select "cheque" during the checkout process.

Postage & Packaging UK and overseas: Please see "Postage Rates"

Items lost in the post: We always obtain a Certificate of Posting so that we are able to replace items lost in the post.  If items have not arrived after 15 working days we will require a written statement from you as Royal Mail investigate most lost claims, the details of which will be emailed to you.  We will then fill out any necessary claim forms at the post office which we will submit together with your statement.

Wholesale: We do not carry enough stock to sell wholesale.

Returns: Please see the Returns page.

Premises: 7 Broadfields, Bicester Road, Aylesbury, HP19 8BU.  0844 3570 866 (calls charged at 5p per minute)

Note: We have no retail store and these premises are not open to the public. Please do NOT call at this address - you cannot buy our items from here.